Frequently asked questions

Trading terms, delivery and account questions answered. Anything else — the trade desk is a call away.

What is the minimum order value?

There is no minimum order value. You can order any quantity, from a single case to full mixed pallets.

When is delivery free?

Orders over £3,000 ship free to mainland UK addresses. Below that, carrier rates are applied at checkout — Royal Mail Tracked 48, DPD Next Day or DHL Express Worldwide.

Are catalogue prices final?

Yes. The prices shown in the catalogue are the final prices charged at checkout. Tax details are itemised on your invoice where applicable.

How do I open a trade account with credit terms?

Register a business account, verify your email and submit your VAT and Companies House registration numbers. Our credit team reviews applications within one working day and sets your limit, terms and discount tier.

Can I request bespoke pricing?

Yes. Use Quote Requests inside your dashboard for pallet, mixed-load or container volumes and the trade desk will return costed pricing with a validity window.

Do you support bulk and repeat ordering?

Quick Order by SKU, CSV bulk upload, saved order templates and one-click reordering are all available from your customer dashboard.